Survey Technician, Customer Network Solution

Description

As a Survey Technician in our Customer Network Solution team, you will be a specialist responsible for the physical delivery and provisioning of Ooredoo's B2B network solutions. Your primary role involves conducting site surveys and deploying complex services such as Business Internet, MPLS IPVPNs, and SDWAN for our business customers. You will manage and execute service requests through third-party vendors, ensuring all deliveries meet our high standards and KPI commitments. This position requires close coordination with internal departments to meet service level agreements and a proactive approach to problem-solving. You will also educate customers on technical site prerequisites and maintain clear documentation. Your expertise will be critical in upholding Ooredoo's reputation by ensuring timely and high-quality service delivery, which directly impacts customer satisfaction and retention.

Requirements

1. Minimum of 3 years of hands-on experience with MPLS IP services and Voice services CPE provisioning and troubleshooting.

2. Must hold a valid CCNA or an equivalent networking certification.

3. Good skillset and practical experience with IP Networking, L2/L3 Protocols, IPv4, IPv6, MPLS, POTN, SDH, and FTTX.

4. Proficiency with the hardware, functionalities, and features of routers and switches from vendors like Cisco and Huawei.

5. Demonstrable physical network troubleshooting skills using networking tools such as traffic analysers, fiber optic power meters, and Ethernet testers.

6. Experience in managing customer site readiness, including educating clients on technical prerequisites and network diagrams.

7. Ability to understand and work within complex business processes and technical environments.

8. Strong communication and interpersonal skills for interacting with customers, vendors, and internal stakeholders.

Desirable

1. Experience with customer relationship management (CRM) and reporting tools such as Siebel, Field Force Automation, ERP, or Qlik.

2. ITIL or BICSI certification is a significant advantage.

3. Experience coordinating with third-party suppliers and vendors to ensure efficient service delivery.

4. Excellent skills in creating technical documentation and periodic statistical reports.

5. Flexibility to work varied hours when required to meet project deadlines and customer needs.

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